Contact Centre Solution

Customers have more influence and control over needs fulfillment than ever before. How well you know them, support them and value them is critically important to organization success.

Exceptional customer experience doesn’t happen by accident. Contact Center helps organizations of all sizes be first and stay first in their industry, by empowering customer service teams to move faster and work smarter with the most complete contact center solution.

A complete, secure contact center solution that makes it easy to connect and collaborate with agents and strengthen experiences for optimal customer success. Seamless communication infrastructure within business can enhance the productivity, and brand recognition dramatically.

Ensure productivity for all agents with 99.999% uptime SLA and a unified toolset that eliminates app confusion.

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

Design better experiences with support for all channels and proactive, AI-powered self-service.

Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

Customers today leverage new channels of communication by staying ahead of changing customer expectations and want to interact with the businesses, the way they interact in everyday life.

As this happens, relationships with customers take a turn towards increased complexity, with a need to monitor, track, and respond to these interactions across multiple channels.

Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results. Simplify the effort to forecast expected interaction volume, work items, and the labor requirements to service the expected demand while ensuring your service level objectives are achieved.

Gain complete visibility, capture insights, and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center. Automatic notifications highlight the status of critical performance metrics and alert you to key trends, agent activities, and customer behavior that can impact the overall experience.

Seamlessly integrate our contact center solution with leading CRM applications —Salesforce, Zendesk, Microsoft Dynamics, etc. and Helpdesk Applications. It integrates with popular out-of-the-box business tools and has open APIs for custom integrations.

Manage all of your customer interactions—over voice, text messaging, email, web forms, chat, and social media—from our unified customer service call center platform. Its intuitive interface shows your agents the complete record of customer interactions across all channels, for a seamless experience.

On-premise

If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.

Cloud-based

Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. ISurf Global offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.