Call Center Services - iSurf Global Services Ltd.

What is Call Center Outsourcing?

Call center outsourcing is the process of utilizing external staff to support various business inbound and outbound communications, including customer service, technical support and lead generation. Organizations may choose to outsource some or all of their call center services to an external provider, depending on their needs and preferences.

These external call center partners hire and train skilled agents to put the company’s existing campaigns and processes into action. Utilizing sophisticated call center software, these agents are given the tools they need, including scripts, troubleshooting steps and answers to common questions.

Call center outsourcing was originally viewed primarily as a cost-cutting measure, but as companies experience rapid growth in a global marketplace, outsourcing is becoming a valuable tool to improve their ability to serve existing customers and establish new ones.

Benefits of Outsourcing Call Center Services

Save up to 50% – 70% by choosing outsource call center providers in nearshore or offshore locations.

Access to experienced agents who are highly skilled at their craft.

Support customers in any language they prefer using native speakers.

Free up your valuable time to focus on other aspects of your business.

Inbound Call Center Services

Customer Service
Skilled, experienced agents assist customers in an omnichannel environment

Technical Support & Help Desk
Highly-skilled agents providing technical support for your customers

Sales Order Processing
Assist customers with orders, and present additional options or upgrades

Appointment Scheduling
Help customers schedule appointments that fit their schedules and yours

Customer Retention
Maintain strong relationships with your existing customers.

Reservations and Bookings
Help customers make and change reservations across multiple channels

Lead Qualification
Knowledgeable agents determine a lead’s quality before passing it along to your internal team

Answering Services
Answer incoming phone calls for your business 24/7/365

Outbound Call Center Services

Telemarketing & Telesales
Skilled agents reach out to potential customers to create interest and sell products or services

Lead Generation
Drum up business through targeted outbound communications aimed at creating new leads for your business

Collections
Secure payment from customers who are behind in their obligations

Appointment Setting
Agents contact potential leads and arrange meetings with members of your internal team

Market Research & Surveys
Collect detailed data through targeted outbound research

Omnichannel Call Center Services

Live Chat
Agents responding to user chat queries in real-time

Email
Agents handling email correspondence with customers

Social Media
Agents monitoring and responding to user comments on social media channels

Text/SMS
Agents responding to inquiries sent through messenger apps