About Us - iSurf Global Services Ltd.

WHO WE ARE

A leading Global CX Management and BPO company

iSurf Global is a leading global technology, consulting and outsourcing service provider company specializing in customer engagement and improving business performance for some of the best brands.

We offers an extensive range of business solutions to clients with highly-trained staff, state-of-the-art technology and trusted cost-cutting methods. Based out of the Nigeria with its headquarters in Lagos, we have a dedicated workforce comprising native speakers (English, Yoruba, Igbo and Hausa) who can decode the needs of customers effectively and provide quick resolutions to their problems.

iSurf Global manages a wide range of Outsourcing functions, including Customer Support, HR Outsourcing, RPO- Recruitment process outsourcing, Payroll Processing and debt collections.

As your trusted partner our goal is to create inspired customer experiences through our services to you and your customers. We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.

We develop all our processes keeping in mind the core needs and expectations of our clients to ensure the reduction of costs, increased revenues, optimization of workflow and reliable infrastructure.

As our client, you can look forward to a proactive and innovative BPO partner in iSurf Global, where exceptional customer service, innovation and continuous improvement are entrenched philosophies.

Now more than ever, businesses face the pressures of shrinking budgets and increasing demands. More importance has to be placed and money spent on marketing efforts to keep things afloat. With competition rising, businesses also need to focus on what will keep the customer satisfied. iSurf Global understand this and can help you balance all these demands.

OUR GOAL

Our goal is to be recognized as one the best BPO Contact Center Solutions for our clients. It is our goal to drastically improve the lives of the Clients we encounter by being a positive end to end solution to their every outsourcing needs.

Our Mission

iSurf Global is passionate about delivering service excellence and great customer experience. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.

Our Vision

To become the market leader in Business process outsourcing services in Africa.

Our Approach

We treat every customer as an individual. There is no standard outsourcing service which is suitable for multiple clients, rather every client has its own ways of doing business and we are here to see how we can improve efficiency. We spend time understanding each client’s unique operational processes and their needs so we can propose bespoke solutions that add the most value.

Tomorrow’s Problem Solvers

We solve problems and move the organization forward in relevant ways. We are calm under pressure and bring order to chaos. While we appreciate the importance of understanding the situation, we do not need to turn over every stone or gain complete consensus to act. When the circumstances warrant, a gut feeling is sufficient. We would prefer to be out in front of things even if it means shooting from the hip with reasonable aim.